Share Your Experience | Start Up Loan Borrower Rights

🔒 Your privacy is protected. No personal information is shared with any third party. Email addresses are only collected where you explicitly opt in to being contacted. See our Privacy Policy for full details.

Thank you for sharing your experience.

Your response has been received anonymously and will be handled with care. If you agreed to be contacted, we will be in touch in due course.

You are not alone in this.

Tell us briefly what happened (required)

Who was your delivery partner? (the company that administered your loan)

GC Business Finance Other (please mention in your experience above) Not sure

What type of business did the loan support? (optional)

What year did you take out your loan?

What is the current status of your loan?

Did you receive a letter about a remediation project?

Yes No Not sure

Were you defaulted after a long period of no contact from your lender?

Yes No Not applicable

Were you ever told your loan was not covered by the Financial Ombudsman Service?

Yes, I was told clearly No, I was never told this I was told it was covered by FOS Not sure

Did you refer your complaint to the Financial Ombudsman Service?

Yes — FOS accepted and investigated Yes — FOS declined jurisdiction (said it could not consider the complaint) Yes — awaiting FOS response No — I did not refer to FOS I did not know I could refer to FOS

Did the issue affect your credit file or cause career difficulties?

Yes — a default or negative entry appeared on my credit file Yes — my employment or career was affected Yes — both credit file and career were affected No Not yet known

Did you flag any vulnerability, mental health needs, or reasonable adjustments — and were these properly handled?

Yes, I flagged vulnerability and it was handled well Yes, I flagged vulnerability and it was not handled well I did not flag vulnerability Not applicable

Would you be willing to be contacted by the site about your experience?

Yes No

Email address (optional — only if you selected yes above)

🔒 Your email address will only be used to follow up on your experience. It will not be shared with any third party.

I consent to this site storing my responses for the purpose of understanding borrower experiences with the Start Up Loans programme. I understand my responses are anonymous unless I provide my email address above, that no data will be shared with third parties, and that I can request deletion at any time by contacting the site. See the Privacy Policy for full details.

✓ Anonymous unless you choose otherwise · ✓ Not shared with any third party · ✓ Handled with care

Your experience matters — and it could help others.